Customer service
We pride ourselves on providing excellent customer service and securing the benefits for our annuitants.
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Our purpose
We take pride in providing exceptional customer service to meet the needs of our 160,000+ annuitants and help secure their financial futures. Through our commitment to offering dedicated assistance, we aim to support our plan sponsors and provide long-term value for our stakeholders.
As of 6/30/24, our retirement services team has a call center rating of 4.92 out of 5 stars and an NPS score of 74. These scores are based on our caller satisfaction surveys.
Need assistance? We’re here to help.
All of our administrative functions are performed in-house within the U.S., allowing our teams to be highly responsive to the unique needs of our clients and annuitants.
LGRA Customer Service Highlights*
* as of 6/30/24
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Annuitants served
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Industry average of 28 for
Life Insurance sector
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Call center rating