Customer service

We pride ourselves on providing excellent customer service and securing the benefits for our annuitants.

Professional woman smiling while shaking hands with man

Our purpose

We take pride in providing exceptional customer service to meet the needs of our 160,000+ annuitants and help secure their financial futures. Through our commitment to offering dedicated assistance, we aim to support our plan sponsors and provide long-term value for our stakeholders. 

As of 12/31/23, our retirement services team has a call center rating of 4.91 out of 5 stars and an NPS score of 75. These scores are based on our caller satisfaction surveys.

Need assistance? We’re here to help.

All of our administrative functions are performed in-house within the U.S., allowing our teams to be highly responsive to the unique needs of our clients and annuitants.

LGRA Customer Service Highlights*

* as of 12/31/23


Annuitants served

Industry average of 28 for
Life Insurance sector

Call center rating

Customer service team spotlight

We have highlighted three employees from our retirement services team.
Check back to see next quarter’s featured retirement services associates!